The best way to contact us is to send us an email at email@example.com. If contacting about an order, please include your order number in the subject line, and don't forget to include pictures if applicable.
The current processing time will always be listed in the top banner of the website. Generally speaking, it's usually less than 5 business days if we're not participating in a sale. Please remember, the total time it takes for an order to get to you is processing time + shipping time.
The short answer: it depends. Feel free to send me an email (firstname.lastname@example.org) with what you're looking for, and I'll let you know if it's something I can throw together. Commonly accepted requests are for sticker sheets of just one character or a foldover in a custom color.
Due to recent UK tax changes, we unfortunately only offer shipping to our UK customers via our etsy site - etsy.com/shop/plannerbunnypress - We hope to be able to offer UK shipping via the full website in the future.
All shipping fees in the shop are charged by weight and reflect the actual cost to ship the package. For some international customers, I'm able to get an even better rate on postage than what is reflected at checkout, and that difference is always refunded to you at the time the shipping label is created.
I'm happy to offer free shipping for domestic (US) customers over $40 and international customers over $75
First off, always feel free to email me (email@example.com) with your order number, and I'll happily check out the tracking status on my side. Here are some additional steps you can take to locate your package
If your package was marked as delivered but wasn't in your mailbox, call your local post office and ask them to give you the geolocation of the delivery scan - this will give the exact coordinates of where the package was marked as delivered
If your package has been floating in the sea of 'in transit' despair, file a missing mail claim on the usps website. 9 times of 10, this is exactly the kick the package needs to magically start moving again. The time that has passed before you're able to file a missing mail claim varies depending on origin and destination, so be sure to check the usps website for more details.
Due to the cut-to-order nature of my products, I do not accept returns or exchanges on orders. If you have received an item that is damaged or otherwise unusable, please shoot me an email (firstname.lastname@example.org) with your order number and item details (with photos if applicable) and I will take care of you.
If you have ordered within the last 48 hours and your order has not shipped, please shoot us an email at email@example.com with your order number and reason for canceling. Please be aware that the refund process may take a few business days depending on the original form of payment.
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